Returns & Exchanges

At Lucy & Co., we want you to be completely in love with your fashion finds, which is why we offer a seamless 30-day return and exchange policy for all unworn items with original tags. Whether the fit isn't right or you've changed your mind, we are here to ensure your shopping experience remains effortless.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all designer tags and hygiene seals are still intact.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; we will notify you once your refund or exchange has been processed.